agents, providing guidance, support, and regular performance feedback Develop and implement strategies to to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or recognition Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements improve efficiency and customer satisfaction Performance and Quality Assurance Ability to work in a fast-paced
professional customer service experience including to perform to the best of your abilities all duties and responsibilities on the progress of the cases where applicable Performing First Line Troubleshooting (FLT) according to
professional customer service experience including to perform to the best of your abilities all duties and responsibilities on the progress of the cases where applicable Performing First Line Troubleshooting (FLT) according to
customer details are captured accurately.
Job
customer details are captured accurately. Perform any ad hoc tasks as and when required
reports on service activities, including trends, performance metrics, and customer feedback.
effectively, efficiently and to achieve personal performance targets. To meet and exceed our customers expectations
effectively, efficiently and to achieve personal performance targets. To meet and exceed our customers expectations
reports on service activities, including trends, performance metrics, and customer feedback. Assist in the