their capabilities and experience. Active performance management of operational teams. Undertake any requirements and service level agreements and actively manage adherence to schedule. Comply with standard
their capabilities and experience. Active performance management of operational teams. Undertake any requirements and service level agreements and actively manage adherence to schedule. Comply with standard
engagements and tempo activations.
support the customer. Customer Service Activities Creating and Managing Non-RMA's and RMA's. Finance queries
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
Contact Centre Team Coach
Based in Randburg
Fixed term contract
The position of the Team Coach is to lead an inbound voice/messaging customer servic
M-KOPA Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected
day-to-day activities, including hiring, training, mentoring, and performance management. Team Operations day-to-day activities, including hiring, training, mentoring, and performance management. Team Operations
day-to-day activities, including hiring, training, mentoring, and performance management. Team Operations day-to-day activities, including hiring, training, mentoring, and performance management. Team Operations