duty;
respectful relationship with each individual who is part of the call center structure. Document performance agreements for each direct report. Intra-day & real-time (hourly) monitoring of KPIs Daily extraction &
respectful relationship with each individual who is part of the call center structure. Document performance agreements for each direct report. Intra-day & real-time (hourly) monitoring of KPIs Daily extraction &
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
Adherence to Schedule Employer Expectation First Time Query Resolution Adhoc Duties Knowledge - Self development Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average
greet customers Liaising with customers at all times with regards to their vehicle (WIP) Ensure accurate
customers
inquiries via phone, email, and live chat in a timely and professional manner.