and staff;
Calls
Log incoming service calls with all required information (date, time, customer name,
Ensure that when calls are logged off that all information is documented (date, time, call number
meter readings, etc.) timeously.
Ensure that all parts are logged off with part numbers.
Communicate
approval, Procurement will release PO.
Ensure that all COD calls and repairs are invoiced locally.
CODs
/>Ensure that constant communication is maintained at all times with customers regarding machines ready for
within all teams of the Contact Centre to ensure that the Customer Experience is delivered all the time evaluations for each agent weekly
Authorize claims within the set mandate and resolve all claims within the agreed productivity targets and effectively communicate technical skills and resolve all technical issues using available tools and systems regulatory boards. Ensure a clear understanding of all payments, the correct application of rates to be And Carry Out Decisions Effectively. Ensure that all Customers are treated fairly, you must have a clear lateral thinking and professional engagement with all parties. Have an inquisitive and investigative mind
Authorize claims within the set mandate and resolve all claims within the agreed productivity targets and effectively communicate technical skills and resolve all technical issues using available tools and systems regulatory boards. Ensure a clear understanding of all payments, the correct application of rates to be And Carry Out Decisions Effectively. Ensure that all Customers are treated fairly, you must have a clear lateral thinking and professional engagement with all parties. Have an inquisitive and investigative mind
improvements on client service given Monitor all feedback Ensure all processes are followed Ensure alignment
n:
Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner
special shipments. Know truck arrival times for all branches daily.
Response time to queries must
Your primary responsibility will be to ensure that all customer queries are dealt with in an efficient manner special shipments. Know truck arrival times for all branches daily. Response time to queries must be