Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer service level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests from internal and external customers. Resolving all cancellations and customer service queries and/or customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer service level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests from internal and external customers. Resolving all cancellations and customer service queries and/or customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal
services. Validate all customer purchase orders prior to the order entry process, resolving all discrepancies polite and friendly manner. Obtain and evaluate all relevant information to handle inquiries in a prioritized relations to ensure quality of service to customers. Own all order related issues to the satisfaction of the customer polite and friendly manner. Obtain and evaluate all relevant information to handle inquiries and complaints
of all secondary services which includes, account management, consulting, and facilitation on all contracted contract management and stakeholder engagement Manage all aspects of the secondary services contract Provide interventions, and lead innovation. Management of all complaints & compliments Effective liaison with various internal Lyra departments in the delivery of all secondary services. Risk Management Effective identification
of all secondary services which includes, account management, consulting, and facilitation on all contracted contract management and stakeholder engagement Manage all aspects of the secondary services contract Provide interventions, and lead innovation. Management of all complaints & compliments Effective liaison with various internal Lyra departments in the delivery of all secondary services. Risk Management Effective identification
Salary Customer service – processing orders, handling all correspondence, sell products/services, processing
Salary Customer service – processing orders, handling all correspondence, sell products/services, processing
have full control, visibility, and management of all of Santam's non-motor salvage inventory. This is that it controls, manages, and has line of sight of all Santam's non-motor salvage stock on the move, ultimately
to be patient and have empathy and sympathy with all customers. MUST have Matric / Grade 12 or NQF4 MUST
to be patient and have empathy and sympathy with all customers. MUST have Matric / Grade 12 or NQF4 MUST