Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of
guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities guidance and support to a team of service desk analysts; Develop and coach team members to improve performance Management by spot checking Incidents and providing; Analysts with documented feedback; Ensure that there is
payments, own imprest bills etc. Customer Experience Analysts and Trainers for the purpose of Voice Capability payments, own imprest bills etc. Customer Experience Analysts and Trainers for the purpose of Voice Capability
payments, own imprest bills etc. Customer Experience Analysts and Trainers for the purpose of Voice Capability payments, own imprest bills etc. Customer Experience Analysts and Trainers for the purpose of Voice Capability
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.