experienced Customer Service Specialist in Network Planning Service Standards and Performance Department. will be reporting to the Group Manager: Network Planning & Aeronautical Operations Service Standards Support evaluation of the business plan and align operational plans to ensure approved objectives are are achieved. Analyse business plans and develop implementation plans Define the Customer Care Policy & framework Track and analyse engagement program action plans for the network Develop differentiated stakeholder
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/>SKILLS & ATTRIBUTES
ATTRIBUTES Planning skills Problem solving & analytical skills Accuracy & Strategy planning Excellent
ATTRIBUTES Planning skills Problem solving & analytical skills Accuracy & Strategy planning Excellent
communication and listening skills Ability to demand plan, multi-task, organize, prioritize and manage time Customers to Rep Ensure that customers have forward planned orders with PW so that Raw Material can be secured An SLA is a pre-requisite in support of forward planning Build/Improve sustainable relationships and trust
communication and listening skills
in case of warranty/motor plan issues. Providing quotations for motor plan contracts where applicable Creating repair orders. Arranging booking reminders. Planning routes and ensuring driver availability on the
case of warranty/motor plan issues.
communication and listening skills Ability to demand plan, multi-task, organize, prioritize and manage time Customers to Rep Ensure that customers have forward planned orders with PW so that Raw Material can be secured An SLA is a pre-requisite in support of forward planning Build/Improve sustainable relationships and trust