seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office correct sales and office procedures are followed Managing and approving leave times Maintain team workloads on some ad hoc quotes as needed Assist with Complaint handling Manage in-house CRM system for maximum Attending regular meetings with senior management The post Reservations Manager Cape Town appeared first on freerecruit
seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office sales and office procedures are followed
Managing and approving leave times
Maintain team ad hoc quotes as needed
Assist with Complaint handling
Manage in-house CRM system for maximum necessary
Attending regular meetings with senior management
i>Company Global Protection Service database management
Collaborate on the creation of technical articles.
care to vehicle owners (new and pre-owned) and assisting them with their cases.
Supervisory
Customer Service Agent is responsible to effectively assist customers with general and specific queries. It y to build customer loyalty
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in
possible service delivery Compliance and Risk Management - Defined legal, statutory and regulatory compliance necessary Financial Management - Contribute to cost savings within the department to assist with financial alignment with the Afrocentric values Stakeholder Management - Ensure appropriate, active and informative extension of the experience. Generic Objectives: Manage Customer Service Requests: Service all key stakeholders Resolution of specialised and complex queries Manage Excellent Experiences Provide accurate and consistent
months Key Responsibilities: Customer Service: Assist customers in renting vehicles by providing information service throughout the rental process. Reservation Management: Handle customer reservations, including booking