simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations operations with customer success initiatives and business objectives. Compliance Oversight: Ensure accurate drive customer success initiatives and achieve business objectives. Process Improvement: Handling Customer Account Management, or a similar customer-focused role. Bachelor’s degree in finance, Business, Law, or proficiency in written and verbal communication. Business intuition: Our customers and products involve
department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown exists to have full control, visibility, and management of all of Santam's non-motor salvage inventory value this role contributes is that it controls, manages, and has line of sight of all Santam's non-motor met. Escalate complaints to the relevant Team Managers or Departments. Ensures that salvaged assets are Skills Communication Skills Conflict Resolution Business Acumen Good Communication (verbal & written)
department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown exists to have full control, visibility, and management of all of Santam's non-motor salvage inventory value this role contributes is that it controls, manages, and has line of sight of all Santam's non-motor met. Escalate complaints to the relevant Team Managers or Departments. Ensures that salvaged assets are Skills Communication Skills Conflict Resolution Business Acumen Good Communication (verbal & written)
Effectively manages and drives projects (either identified by yourself or briefed by the business) from start photo studio and relevant merchandise teams to manage the Omni image process effectively so that all responsibility within the department to professionally manage all external customer service queries until the service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels exchanges and refunds Qualifications and Experience: Business degree or related diploma 1-2 years working experience
Effectively manages and drives projects (either identified by yourself or briefed by the business) from start photo studio and relevant merchandise teams to manage the Omni image process effectively so that all responsibility within the department to professionally manage all external customer service queries until the service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels exchanges and refunds Qualifications and Experience: Business degree or related diploma 1-2 years working experience
Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence Player Personal Attributes: ▪ Passionate about continually learning (from failures, from others, from successes) situation) ▪ Dedicated (wholly committed to the continuous improvement) ▪ Reliable and trustworthy Experience
Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence Player Personal Attributes: ▪ Passionate about continually learning (from failures, from others, from successes) situation) ▪ Dedicated (wholly committed to the continuous improvement) ▪ Reliable and trustworthy Experience
g and managing a team of +- 21agents
The Customer Experience Lead will partner with managers and relevant stakeholders to support organisational experience. Work with stakeholders across the business to review and drive the end-to-end customer experience delivery methodology. Key Accountabilities Work with managers to ensure the Customer Journey aligns with organisational competence of the Customer services across the business concerning the Customer Journey, its process and of thinking to create value for customers, the business and their nominated entities. Review and report
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking improve customer experience, and transform their business. Our partnerships with clients are built on a than twenty years of experience in delivering business services, garnering stellar client references and analysts think we're some of the best in the business. Contact us to see how we can help you achieve