qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
customersRequirements :
Minimum 2 years BPO UK Contact Centre experience
Minimum 2 years Gas and Energy
Years experience in a call centre industry 2 Years on boarding of new clients experience Experience in detailed information regarding client's portfolio Ensure that the Support Centre provide quality customer service service on every call Consultant: Charlene Nel - Dante Personnel Silver Lakes Apply via our website www
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders Agent is expected to maintain a call back methodology, ensuring all clients not successfully upgraded are electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES: - Making calls to clients for purposes of sales, payments, updates,
and accurately to clients, explaining possible solutions and ensuring that clients feel supported and
responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
for:
Description Our well-established client is currently seeking a Policy Administrator to join their team with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with workable solution to the policyholder; use all client interactions as an opportunity to retain the policy corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
Our well-established client is currently seeking a Policy Administrator to join their team in a 3-month with requirements (handling time, talk time, lost calls, etc.).