We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
join our dynamic team at G.U.D Holdings As the Group Customer Services Manager, you'll be at the forefront relationships with profitable customers, represent the voice of the customer, and continually improve our customer
join our dynamic team at G.U.D Holdings As the Group Customer Services Manager, you'll be at the forefront relationships with profitable customers, represent the voice of the customer, and continually improve our customer
Contact Centre Team Coach
Based
position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
languages
r Literate (MS Office Suite)
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
orientated
Basic
Automotive Industry - Centurion A Client Relationship Centre Division for the Automotive Industry is looking