style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
- staff, assist in skills for up-selling, HR, coaching etc
Processing of orders
Excellent telephonic
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats • Daily monitoring and documented coaching of under-performers • Deep dive into root cause relevant stakeholders, if needed) • Weekly documented coaching/feedback on CLO's performance • Ensure JD, KPI SMART goals and objectives. • Manage, Motivate, Coach and Develop direct reports. • Celebrate success
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause relevant stakeholders, if needed) Weekly documented coaching/feedback on CLO's performance Ensure JD, KPI, set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate success and
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects
KPI stats
Daily monitoring and documented coaching of under-performers
Deep dive into root cause
stakeholders, if needed)
Weekly documented coaching/feedback on CLO’s performance
Ensure JD,
SMART goals and objectives.
Manage, Motivate, Coach and Develop direct reports.
Celebrate success
hours Exceptional Superior support, development coach /mentor and on-going learning and training First
hours Exceptional Superior support, development coach /mentor and on-going learning and training First
company policies and procedures are adhered. Conduct coaching on the back of opportunities identified in quality
company policies and procedures are adhered. Conduct coaching on the back of opportunities identified in quality