the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team support to fellow administration team as and when required. Timely and accurate administration of customer operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team support to fellow administration team as and when required. Timely and accurate administration of customer operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence
UK based administrative service wishing to establish a South African support branch to manage their local and outbound calls to contractors and agencies Managing customer accounts Attending to queries for example
UK based administrative service wishing to establish a South African support branch to manage their local and outbound calls to contractors and agencies Managing customer accounts Attending to queries for example
individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and/or concerns according to the relevant SOP. Manage all the escalations within the SLA requirements improved customer experience and retain the customer. Manage time and workloads to ensure that deadlines and
individual will also be expected to assist on other administrative tasks to ensure that turnaround times are achieved and/or concerns according to the relevant SOP. Manage all the escalations within the SLA requirements improved customer experience and retain the customer. Manage time and workloads to ensure that deadlines and
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Education: Diploma or Bachelor's degree in Business Administration will be advantageous, Communications, or a and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply Education: Diploma or Bachelor's degree in Business Administration will be advantageous, Communications, or a and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through