customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across by defining CX KPIs, engaging frontline and back-office staff, and providing training and coaching.
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
job:
- Design and evaluate the client experience across various touchpoints in Client Operations
claim journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
the Client Operations division in Sandton, head office and youll report to the Executive: Operational
Performance, who is accountable for customer experience enhancements and monitoring Client Operational
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting the Client Operations division in Sandton, head office and you'll report to the Executive: Operational Performance, who is accountable for customer experience enhancements and monitoring Client Operational
English, Dutch and German.
Customer service experience required.
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Client Operations division at our Sandton, head office and you'll report to our Executive: Operational Performance, who is accountable for our customer experience enhancements and monitoring Client Operational
services Data input and scanning of documents General office duties Handling petty cash Desired Skills: Customer Written communication Problem-solving The post Office Work appeared first on freerecruit.co.za .
ensure acceptance of quotations.
management and financial transactions What you'll need Experience in a financial and customer support role, preferably property management or a similar field Prior experience in the property and rentals space will be highly sector Client relationship management: proven experience in client retention strategies Initiative development: satisfaction Relationship management: proven experience in managing and nurturing client relationships 000 - R20,000 per month (negotiable based on experience)