We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
be responsible for managing both inbound and outbound calls, as well as other correspondence related to be responsible for managing both inbound and outbound calls, as well as other correspondence related to
be responsible for managing both inbound and outbound calls, as well as other correspondence related to be responsible for managing both inbound and outbound calls, as well as other correspondence related to
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
languages
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
Automotive Industry - Centurion A Client Relationship Centre Division for the Automotive Industry is looking
consultant level. Processing The following directly centres around which your daily obligations revolve: Authorize payment authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints complaints resolution Insurance Customer Contact Centre to provide and assist with advice on any noted