interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable weekly processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities learnership opportunity.
customer name, contact name, telephone number, address, machine serial and model number, etc.)
Verify
all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
/>Ensure that all parts are logged off with part numbers.
Communicate with clients on status of call
preferred)
A stable work history
Contactable references
You will
yourself
Astor
knowledge of a DMS
A stable work history
Contactable references
You will
License
Astor
preferred)
A stable work history
Contactable references
You will
yourself
Astor
made Number of candidate hired who clear the Post FVT assessment Number of defects against number of Offers made Number of candidate hired who clear the Post FVT assessment Number of defects against number of Offers
made Number of candidate hired who clear the Post FVT assessment Number of defects against number of Offers made Number of candidate hired who clear the Post FVT assessment Number of defects against number of Offers
time-management skills
A stable work history
Contactable references
You will need the
payslips or commission sheets
Astor
knowledge of CDK
A stable work history
Contactable references
You
yourself