OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Experienced team Leader needed for an Inbound Sales Call Centre
Matric essential
Diploma / Certificate
telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule Employer Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average Experience - Essential Minimum 1 year of experience in a call center environment
telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule Employer Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average Experience - Essential Minimum 1 year of experience in a call center environment
business critical, no service and/or bad audio quality