Overview Provide professional policy administration service to policyholders and business partners by taking calls, etc.). Customer Service Provide policyholders with exceptional customer service/experience whilst resolving experience General administrative experience Customer service experience Speaks Sotho, Tswana or Pedi Good understanding
has a vacancy for a Customer Service Representative . Role: Customer Service Representative. Location: Westmead department. The target is to ensure excellent service standards and respond efficiently to customer orders experience gained, preferably with a Customer Service/Internal Sales background. Packaging industry experience communicator with negotiation skills Excellent customer service skills, written, verbal communication and listening Being able to solve problems is key to customer service. Communication. Active listening. Technical knowledge
who pride themselves on delivering exceptional service and creating a seamless experience for their customers Provide fundamental information about company services and booking procedures. Aid customers and in navigating customer service principles and practices. Familiarity with using apps and websites for service bookings
MANAGER
RANDBURG, Gauteng - South Africa
Starting Date: trainings
who pride themselves on delivering exceptional service and creating a seamless experience for their customers Provide fundamental information about company services and booking procedures. Aid customers and in navigating customer service principles and practices. Familiarity with using apps and websites for service bookings
who pride themselves on delivering exceptional service and creating a seamless experience for their customers
standard of service and compliance and to troubleshoot any issue relating to the service offering. (Target offers or renewals or other issues related to our services
- Responding and listening efficiently and Centre metrics while providing excellent customer service
- Be professional and polite always
- and passionate about customer service and working in a customer services industry
Behaviors
Provide professional policy administration service to policyholders and business partners by taking
dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns Collect and relay customer feedback to improve service quality. Participate in training programs to enhance
dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns Collect and relay customer feedback to improve service quality. Participate in training programs to enhance