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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
KPI/target is not met and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if
communication.
Ensure pro-active scheduling of training activities.
Conduct crucial conversations
up and compliance purposes.
Call Centre Performance Management & Reporting
Knowledge of Call Centre Management systems.
ATTRIBUTES:
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service administration functions Matric At least 2 years in call centre operator role Strong communication skills Must and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
a part of our dynamic team at XYZ Inbound Call Centre We are currently seeking enthusiastic individuals Customer Service Representatives in our inbound call centre. As a member of our team, you will have the opportunity attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport
updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .
and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Contribute to the overall efficiency of the call centre operations j) Team Collaboration Work collaboratively other departments. Participate in team meetings, training sessions, and continuous improvement initiatives feedback to improve service quality. Participate in training programs to enhance skills and knowledge. Continuously
a part of our dynamic team at XYZ Inbound Call Centre We are currently seeking enthusiastic individuals Customer Service Representatives in our inbound call centre. As a member of our team, you will have the opportunity attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS KPI/target is not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if communication. Ensure pro-active scheduling of training activities. Conduct crucial conversations (difficult accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Contribute to the overall efficiency of the call centre operations j) Team Collaboration Work collaboratively other departments. Participate in team meetings, training sessions, and continuous improvement initiatives feedback to improve service quality. Participate in training programs to enhance skills and knowledge. Continuously
QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB DESCRIPTION Role primarily involves QUALIFICATIONS Grade 12 / Matric 6 months call centre experience