and Competencies Required
telephonic call or emails by understanding the problem, basic troubleshooting and advising client of possible
meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
satisfaction, and offering timely and accurate support. The agent will need to have strong interpersonal handle customer inquiries and complaints Customer Support experience Computer Literacy and proficiency in
individuals passionate about marketing, customer support, and growth.
We seek individuals who can
stakeholders. Willingness to follow instructions and support team members in achieving common security objectives