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Call Centre %28vodacom%29 Jobs in West Johannesburg

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Retention Consultant Randburg NEW

 TrackerRandburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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Retention Consultant X 3 Positions NEW

 TrackerRandburg

Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage

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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent revious Team Coach experience within a Contact Centre environment (Customer Service /Messaging highly

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    • M-kopa Team Coach

    Randburg  Negotiable

    expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent m leader experience 1-2 years within a Contact Centre environment
  • Good performance management

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    • M-kopa - Quality Analyst

    Randburg  Negotiable

    languages

    Service Controller Roodepoort

     Konica Minolta WestRoodepoort  R15 000 CTC

    possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting

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