style="text-align:center">Vodacom Postpaid Call Centre Consultant
Fund Minimum requirements: 2 Years experience in a call centre industry 2 Years on boarding of new clients Centre provide quality customer service on every call Consultant: Charlene Nel - Dante Personnel Silver
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates accurately
- Providing relevant information to ensure First Call Resolution
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- Maximizing the overall
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Support team provide quality customer service on every call; Ensure that Service and Support team adhere to Understand and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience
Support team provide quality customer service on every call; Ensure that Service and Support team adhere to Understand and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience
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