Believe Resourcing Pty Ltd
Braamfontein
About Our Client: Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and eq
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Believe Resourcing Pty Ltd
Braamfontein
About Our Client: Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and eq
share this job on whatsapp
Randburg
Negotiable
and managing a team of +- 18 agents
Coaching and developing agents through continuous one-on-one
and updating matrixManage and motivate agents through different formsQuality management/improvement
call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service
Set key performance indicators for agents and review agent performance according to KPI’s in conjunction
Centre Manager on a regular basisAssist in agent career development and identify training needsResolve
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Randburg
Negotiable
and managing a team of +- 20 agents
Coaching and developing agents through continuous one-on-one
and updating matrixManage and motivate agents through different formsQuality management/improvement
call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service
Set key performance indicators for agents and review agent performance according to KPI’s in conjunction
Centre Manager on a regular basisAssist in agent career development and identify training needsResolve
share this job on whatsapp
Randburg
Negotiable
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Randburg
Negotiable
PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers with
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