Randburg
Negotiable
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
formsQuality management/improvement through call evaluations for each agent weeklyEnsure
according to KPI’s in conjunction with Contact Centre Manager on a regular basisAssist in agent
revious Team Coach experience within a Contact Centre environment (Customer Service /Messaging highly
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Randburg
Negotiable
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered
forms
Quality management/improvement through call evaluations for each agent weeklyEnsure
according to KPI’s in conjunction with Contact Centre Manager on a regular basisAssist in agent
m leader experience 1-2 years within a Contact Centre environmentGood performance management
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Randburg
Negotiable
languages
Afrocentric Group
Roodepoort
Operations. Qualifications: Matric Essential, Call Centre, Customer Services Certificate advantageous
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