North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility (OFF)
Shifts move forward by 1 hour to account for Daylight Savings
Please note:
Management of all secondary services which includes, account management, consulting, and facilitation on all Administration & Financial Management of Account Effective and accurate maintenance of client information setting and experience in project management or account management will be a great advantage. Experience
Management of all secondary services which includes, account management, consulting, and facilitation on all Administration & Financial Management of Account Effective and accurate maintenance of client information setting and experience in project management or account management will be a great advantage. Experience
will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post