Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop and implement strategies to improve team productivity and overall performance through incentives Conduct regular team meetings to communicate goals, targets, and updates, fostering a p
To provide an exceptional and professional customer service experience including to perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to clien
To provide an exceptional and professional customer service experience including to perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to clien