A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and have able to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback gaps. Reporting and Analysis: Generate and analyse QA reports to identify trends, patterns, and areas of sessions. Continuous Improvement: Develop and update QA/QC processes and standards to ensure continuous improvement industry best practices and integrate them into the QA/QC process. Compliance and Risk Management: Ensure
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qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service