Customer Care Lead research and benchmarking as input into the development of the customer care strategy develop implementation plans Define the Customer Care Policy & Procedures based on the targeted customer
Johannesburg. We are looking for a dedicated loyal and caring caregiver who is able to work shifts and in a team
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer contact resolution rate, without compromising customer care. Provide comprehensive troubleshooting and solve efficient resolutions. Offer our customers the best care by making appropriate call transfers. Ensure that
and regulations -Health Care Industry Skill -Microsoft Suite -Customer Care -Problem solving -Engagement Management Skills 3 to 5 years experience in Health Care Operations. Qualifications: Matric Essential, Call
interpersonal communication. Team player with a caring attitude. Flexible in adapting to changes and management
interpersonal communication. Team player with a caring attitude. Flexible in adapting to changes and management
meetings and information sessions with clients, managed care organisations and relevant industry stakeholders
department vision. Implement effective customer care procedures, policies, standards, and best practices