members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
spares inventory. You will also be required to assist with the repair of printers from time to time depending telephonic call or emails by understanding the problem, basic troubleshooting and advising client of possible
meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
be successful in this role, the candidate will assist the Customer Relations Manager in all areas of material through tracking and feedback.
customers on upcoming projects
Consult and assist internal sales / office personnel and management
streamline the performance and production output and to assist with energy efficiency of the clients paint plant
Follow up on quotes and projects
Assist with the up keep and maintenance of the iso 9001
exports, inclusive of customer service, as well as assisting with the reception duties as required.
Liaise with broker consultants Provide support and assistance to other internal teams Keep brokers up to date courteous, polite, professional and willing to assist Takes ownership and responsibility Ability to work
individual who will execute all driving duties and to assist with any other reasonable duties as required. Position other reasonable duties required by department Assist with translation of other languages when possible
Liaise with broker consultants Provide support and assistance to other internal teams Keep brokers up to date courteous, polite, professional and willing to assist Takes ownership and responsibility Ability to work