on-site role for a Call Center Agent located in Randburg (Johannesburg). The Call Center Agent will be responsible and multitasking abilities Experience in a call center or customer service role is a plus
Must have at least two years' experience in a call center NOT NEGOTIABLE: Must be able to work night shift
information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
Contact Centre Team Coach
Based
also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is
performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis
also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis
What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for Parktown . The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution • Facilitates the sharing of best practice of service productivity and performance in the contact centre through the achievement of agreed quality
of complaints • Answering/responding to inbound contact from customers professionally and responding to requests raised by customers • Rooting inbound client contacts to the appropriate resources when necessary • taken • Adhere to contact centre schedules and protocols • Provide first time client contact resolution where
of complaints • Answering/responding to inbound contact from customers professionally and responding to requests raised by customers • Rooting inbound client contacts to the appropriate resources when necessary • taken • Adhere to contact centre schedules and protocols • Provide first time client contact resolution where
required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider
required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider