primary objective for appointing a Retention consultant in the Retention Contact Centre is to handle internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations and maintained. Tracker requires the services of Retention consultant in the Retention department based assistance from the sales departments/business sales consultant. Ensure that electronic requests received within Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests
primary objective for appointing a Retention consultant in the Retention Contact Centre is to handle internal and external stakeholders. The Retention consultant will also handle all consumer and business cancellations and maintained. Tracker requires the services of Retention consultant in the Retention department based assistance from the sales departments/business sales consultant. Ensure that electronic requests received within Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests
BMW Financial Services - Customer Service - Team Leader
Based in Midrand
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
administrative tasks and providing excellent customer service to patients.
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in