North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
new lease agreements, including setting up Xero accounts, generating invoices, sending mandates, and ensuring interaction (15%): address incoming calls related to account queries with professionalism, escalate or transfer ensure all proof of payments are documented in Xero accounts Risk management (10%): proactively manage potential
payment of salvage is deposited into Santam's account. Liaising with internal and external, Salvage dealers)
payment of salvage is deposited into Santam's account. Liaising with internal and external, Salvage dealers)
Minimum 1 year of experience in customer service/account management Microsoft Office experience CRM system