enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport
enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes minimum of 2-3 years' experience in a customer support role or a comparable customer-facing position. of customer issues. Proficient in MS Office. Technical knowledge and comprehension of software applications weekends, and holidays, according to the company's support schedule Candidate must have their own transport
of calls and interactions between Customer Support agents and customers. Evaluate call recordings and Identify and document areas for improvement in agent performance. Collaborate with the training team Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve for professional development and career growth. Supportive and inclusive work environment. Market Related
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying satisfaction with all client products. Providing back-up support to fellow administration team as and when required and emails. Hire, onboard and train new Client support specialist employees. Assess own performance through necessary. Monitor, coach and develop customer support team members to ensure that they maximise their Skills & Experience: Manage the customer support team ensuring the development and delivery of a
of calls and interactions between Customer Support agents and customers. Evaluate call recordings and Identify and document areas for improvement in agent performance. Collaborate with the training team Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain and improve for professional development and career growth. Supportive and inclusive work environment. Market Related
cover Flexible working hours Exceptional Superior support, development coach /mentor and on-going learning
cover Flexible working hours Exceptional Superior support, development coach /mentor and on-going learning