Responsibilities:
- Conduct outbound calls to customers to promote products and services
- Provide exceptional
essential
- Strong attention to quality control and time management
- Effective persuasion and negotiation
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
providers on the network, expanding the network, and promoting the Scheme. Provide personalised support to healthcare by identifying and engaging potential partners. Promote the Scheme to healthcare providers, highlighting
providers on the network, expanding the network, and promoting the Scheme. Provide personalised support to healthcare by identifying and engaging potential partners. Promote the Scheme to healthcare providers, highlighting
rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
into Sales by answering inbound telephone calls. Promote and sell Company world-class products with excellent
into Sales by answering inbound telephone calls. Promote and sell Company world-class products with excellent
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going