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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis

  • Assist in

    • M-kopa Team Coach

    Randburg  Negotiable

    also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis

  • Assist
  • Team leader experience 1-2 years within a Contact Centre environment
  • Good performance management

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    • Vodacom Postpaid : Call Centre Consultants

    Randburg  Negotiable

  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured

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