Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
experience within a Contact Centre environment (Customer Service /Messaging highly advantageous) Â
JOB:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
M-KOPA Customer Service - Team Coach
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The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class skills Strong command of the English language Basic customer service Willing and able to work retail hours
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty