Hotel Management Careers Jobs in Randburg, Gauteng
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M-kopa Team Coach
Randburg
Negotiable be limited to:
- Leading and managing a team of +- 18 agents
- Coaching and developing monthly
- Attendance and leave management process and updating matrix
- Manage and motivate agents through through different forms
- Quality management/improvement through call evaluations for each agent
- Logging and resolving cases on the case management tool.
- Set key performance indicators conjunction with Contact Centre Manager on a regular basis
- Assist in agent career development and identify
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