N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
English & Portuguese
Knowledge of Mozambique or Angola clients
Foreign nationals welcome but Legal Docs must be in place
Computer literate
Contactable refrences
JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za
THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation
& voice) within an inbound/outbound contact center experience
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
Experienced team Leader needed for an Inbound Sales Call Centre
Matric essential
Diploma
Support team provide quality customer service on every call; Ensure that Service and Support team adhere to Understand and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience
Support team provide quality customer service on every call; Ensure that Service and Support team adhere to Understand and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience