A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: Minimum 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and able to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za
THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
English & Portuguese
Knowledge of Mozambique or Angola clients
Foreign nationals welcome but Legal Docs must be in place
Computer literate
Contactable refrences
style="text-align:center">Vodacom Postpaid Call Centre Consultant
THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
URGENT: BPO Call Centre Agents needed
-Our client in the BPO (international) Call Centre are looking Debt)
accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular Attention to detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it