qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Customer Service Excellence Handling inbound and outbound customer calls professionally Provide accurate information follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Customer Service Excellence Handling inbound and outbound customer calls professionally Provide accurate information follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
be responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings or cancellations. Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
be responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings or cancellations. Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
responsible for:
Responsibilities
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with in a corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
with requirements (handling time, talk time, lost calls, etc.).
Minimum requirements: 2 Years experience in a call centre industry 2 Years on boarding of new clients experience Ensure that the Support Centre provide quality customer service on every call Consultant: Charlene Nel
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates lasting relationships with clients and Contact Centre team based on trust and reliability
- Understanding