simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive
service calls with all required information (date, time, customer name, contact name, telephone number,
dispatched are made in a manner where our 4-hour response time is enforced.
Ensure your technicians are following
logged off that all information is documented (date, time, call number, repairs done, meter readings, etc
maintained at all times with customers regarding machines ready for collection, response times, awaiting parts
full responsibility that when clients are given time frames for repairs or collections that these are
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
the right to amend this job description from time to time as may reasonably be required given the nature utmost importance.
and display a passenger friendly attitude at all times (even when not on shift and in uniform)
Comply
the prescribed uniform code and name tags at all times
Ensure working areas are kept neat and tidy
Any duties as requested by the management from time to time to ensure no disruptions to operations
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tasks other than those described herein from time to time. Prescribed procedures may be amended by management
capturing. •Service centre quote (& day turnaround time) •Repair - assessments. •Repair - completion process takes are managed and prepared within the allocated time frame and minimise losses to agreed parameters. timesheet deadlines are met and sent to payroll on time. •Ensure constant follow up on customer quotations collecting or delivering repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback stock holding is sufficient to ensure turnaround time of repairs are not effective. •Ensuring correct
capturing. •Service centre quote (& day turnaround time) •Repair - assessments. •Repair - completion process takes are managed and prepared within the allocated time frame and minimise losses to agreed parameters. timesheet deadlines are met and sent to payroll on time. •Ensure constant follow up on customer quotations collecting or delivering repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback stock holding is sufficient to ensure turnaround time of repairs are not effective. •Ensuring correct
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate