Your verbal and written communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Assist universal access passengers
Be polite and display a passenger friendly attitude at all times
implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
Monitor fare
service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate
to the station co-ordinator
Recording of passenger numbers when required
Provide MyConnect Card
will require confidence interfacing with: Passengers ○ Passengers who use the contact center are generally help resolve passenger issues The Level 2 Technical support team ○ Escalating any passenger feedback or troubleshooting Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone phone system Respond to messages from passengers through emails, social media channels, and chat-bot on the Create passenger profiles for new passengers Manage/update passenger profiles for passengers Create trip
airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related provided. Daily interactions with international passengers with queries and compliments Required to meet
age and authorise purchases and invoices for Passenger Services, Crew and Technical;
brand on various work streams
Assistance to passengers with pre & post flight departure travel-related
Daily interactions with international passengers with queries and compliments
Required to
ITIES: