to sell at least 60% Home Internet and rest on Voice and MBB Deals)
The Agent is required to provide to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients demonstrate a desire to understand the customers’ needs.
advantage)
active listening skills to understand customer needs and concerns Ensure proper documentation of customer to ensure satisfaction and address any further needs. h) Compliance Adhere to all regulatory requirements to ensure satisfaction and address any further needs. Meet or exceed performance targets, including call
active listening skills to understand customer needs and concerns Ensure proper documentation of customer to ensure satisfaction and address any further needs. h) Compliance Adhere to all regulatory requirements to ensure satisfaction and address any further needs. Meet or exceed performance targets, including call
required
customer's circumstances, problems, expectations and needs Provide service excellence Assist with the customer
their lifetime goals by identifying their financial needs, providing sound financial advice, recommending
their lifetime goals by identifying their financial needs, providing sound financial advice, recommending