consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
the learning design space End to end project management and ownership Relationship building abilities
the learning design space End to end project management and ownership Relationship building abilities