incumbent will analyze training needs and prioritizes contact centre training in line with operational needs products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance