analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the results is sent through to the Team Support or capturing and processing. Facilitates training programmes Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the results is sent through to the Team Support or capturing and processing. Facilitates training programmes Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and
is looking for an Instructional Designer/LMS Administrator. A fulltime position in Learning and Development
is looking for an Instructional Designer/LMS Administrator. A fulltime position in Learning and Development