consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not with their duties. Skills and competencies: Good communication and interpersonal skills. Excellent customer
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs programmes and/or interventions in line with Workplace Skills Plan (WSP), developmental plans, performance plans comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not with their duties. Skills and competencies: Good communication and interpersonal skills. Excellent customer