evaluate the strategic plan for the training academy
incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
TRAINER
The purpose of this role is to train new hires and existing hires on the required curriculum specified training the role will be responsible for identifying training gaps and developing training to close close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment of training and development programs for iSON Clients.
The training specialist is responsible responsible for training in a job specific area along with focusing in teaching specific areas of knowledge
taking, printing, filing, setting up meetings and training sessions Provide operational and administrative IT related support, stationery and consumables, training logistics, asset management and control, centralised maintenance of all Standard Operating Procedures Provide training and up-to-date information to staff on new and participating in ongoing training and development activities Required minimum education and training: Relevant Certificate
taking, printing, filing, setting up meetings and training sessions Provide operational and administrative IT related support, stationery and consumables, training logistics, asset management and control, centralised maintenance of all Standard Operating Procedures Provide training and up-to-date information to staff on new and participating in ongoing training and development activities Required minimum education and training: Relevant Certificate