consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
postgraduate students. Students' performance management and admin: compile teaching material, conduct communication skills. Good interpersonal and conflict management skills. Leadership and teamwork skills. Good
postgraduate students. Students' performance management and admin: compile teaching material, conduct communication skills. Good interpersonal and conflict management skills. Leadership and teamwork skills. Good
publish in leading accredited journals; Raise and manage additional funding from national and international of Master's students to completion or proven management experience in industry. Associate Professor:
publish in leading accredited journals; Raise and manage additional funding from national and international of Master's students to completion or proven management experience in industry. Associate Professor:
g>Facilitation:
• Planning and managing of weekly classes
• Preparation and delivery
leadership, management and administration/ university service Involvement in Administration and Management responsibilities
leadership, management and administration/ university service Involvement in Administration and Management responsibilities
funded project management. Community Engagement Community service Initiate and manage community engagement