Events Management Jobs in Cape Town Region
Igt Solutions
- Last 7 days (2)
Operations Manager Contact Centre Cape Town
Igt Solutions
Cape Town Region
Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High exceptional customer service. As an Operations Manager you will lead a BPO contact centre team in delivering meetings and reviews Quality/AHT/CSAT metrics management – ensure timely download and deployment of process product guidelines Manage team planning, attrition and plan career mapping for agents Manage daily operations clients Ongoing liaison with commercial and senior management teams on billing, SLAs, terms and conditions
share this job on whatsappOperations Manager Contact Centre Cape Town
Igt SolutionsCape Town Region
Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High exceptional customer service. As an Operations Manager you will lead a BPO contact center team in delivering meetings and reviews Quality/AHT/CSAT metrics management – ensure timely download and deployment of process product guidelines Manage team planning, attrition and plan career mapping for agents Manage daily operations clients Ongoing liaison with commercial and senior management teams on billing, SLAs, terms and conditions
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